Questions? Answers! 

Frequently asked questions about ConfigBox

Where to find a demo for ConfigBox?

On the start page you find a box called 'Get an Instand Demo'. This creates a personal demo website with ConfigBox and a some demo products.

You have access to the administration panel so you can test-drive all aspects of the software (except software customization for security reasons).

Is ConfigBox for Magento and Joomla the same?

The configurator features are the same for both Joomla and Magento. Features that do not belong to the configurator page (e.g. RFQ, review, customer and order management) do not exist in the Magento version. In future there will be a separate website or section for the Magento version. See the demo in case you are not sure if you are covered.

I want to know about ConfigBox' code security practices

See our page on ConfigBox security for the safeguards on OWASPS top 10 web application security risks.

What happens after purchase?

Purchasing is fully automated, during ordering you get a customer account (credentials are sent via email) and after payment you get access to download our releases. Only exception is bank transaction where you need to wait until we receive the payment.

The download is a zip file and it contains Joomla extension packages that you use for installation or update in the Joomla extension manager. See the manual for details on the installation.

We issue proper invoices for accounting and send them in PDF format via email. You receive it automatically via email after payment.

How are updates handled and what are major releases?

See our release cycles page for all details. In a nutshell, we bring out major releases approx. once per year and support each major release for 2 years. On updates we avoid or document breaking changes on our breaking changes page within a major release.

What is Joomla?

Joomla is one of the most popular content management systems worldwide. It's simple yet powerful administration and great number of extensions makes it the best choice for a significant number of companies.

Which costs occur after purchase of a license?

None. Apart from the monthly fee, there are no more obligatory fees. Our support covers receiving bug reports and quick tips on usage. 

Rovexo offers customization services, staff training workshops and consultation on optimizing your store or catalogue. 

Can I run multiple stores with one license?

You need to purchase a license for each store you run. You can however run a develpment and testing website alongside (see license agreement).

What do I do if I encounter an error?

  1. Check the ConfigBox dashboard for automated health check issues and solutions
  2. Update to the latest version of your major release
  3. If you use customizations, check for issues in it
  4. Send us a detailed problem description along with the ConfigBox version number (you see it in the dashboard) and we'll get back to you asap. 

I need specific functionality in ConfigBox, how to approach this?

Besides development and distribution of ConfigBox, Rovexo offers customized solutions. You can request a quotation if you already got specifications or hire us for consultation if you need to figure out a solution.

Can I sell non-configurable products with Configbox?

Yes, all it takes is adding a product without configurator pages.

ConfigBox uses obfuscation, does that prevent me from making customizations?

No, only the rules and price processing engine code is obfuscated. Any other code is unencoded and you can adapt the code as you see fit. CB has a well documented system for customizing with no need for core code changes. See the manual page.

You find comprehensive information on how to customize ConfigBox in the manual.

Can I use iDEAL as payment method?

Yes, ConfigBox comes with an integration with MultiSafepay, enabling you to accept iDEAL payments.

Your answer wasn't there?

You find comprehensive documentation about ConfigBox in the manual.

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